Design Thinking and User Engagement Across Many Stakeholders
When the University of California, San Francisco (UCSF), began to develop a new vision for its historic urban campus, they knew they wanted a high level of stakeholder engagement. The team that came together to work on the academic and research building called on elements of Lean construction, including Gemba walks and journey mapping, as part of design thinking, to empower users to co-create the spaces in which they will work. The new facility—a 310,000sf space in a dense urban environment—is scheduled for completion in 2028.