Better animal facility project outcomes through listener-centric communications

Achieving better project outcomes with the exceptionally diverse set of stakeholders and personalities involved in animal research facility initiatives – from cage wash operators to designers and PIs – requires next-level communication strategies and tools that you’ll see demonstrated in this session. Robert Tierney illustrates the art of listener-centric communications with a deep dive into personality profiles and conversation dynamics, and provides examples of applications in vivarium construction and renovation projects. He examines how to start shifting project stakeholder mindsets, and the use of “learn and confirm” and “confirm and clarify promises” tools to transform project interactions.